Frequently Asked Questions
Everything you need to know about the world's best hot sauces.
How do you ensure the hot sauce bottles don't break during shipping?
We use custom-designed, eco-friendly corrugated inserts and heavy-duty boxes specifically engineered to withstand the rigors of transit, ensuring your sauces arrive in perfect condition.
What is your return policy for food products?
Due to the perishable nature of food, we cannot accept returns on opened bottles. However, if your order arrives damaged or if you receive the wrong item, contact us within 14 days for a full refund or replacement.
Do you offer international shipping?
Yes, we ship our hot sauces worldwide. Shipping rates and delivery times are calculated at checkout based on the destination and the weight of the package.
How should I store my hot sauce after opening?
While many hot sauces are shelf-stable due to high vinegar content, we recommend refrigerating all sauces after opening to maintain optimal flavor, color, and freshness for a longer period.
Are your hot sauces gluten-free or vegan?
Most of our sauces are naturally gluten-free and vegan. We provide a full ingredient list and dietary filters on each product page so you can shop according to your specific dietary needs.
How do you rate the heat levels of your sauces?
We use a standardized scale ranging from 'Mild' to 'Extra Hot' (including Superhots). These ratings are based on both the Scoville scale and personal tasting notes from our expert curators.